Service at 247TailorSteel

You can always count on receiving proper assistance and support when ordering products. A range of documents, services and options are available for you to order in a manner that best suits you.


Here you will find various documents to help you order products. A number of manuals and tools are available,including a user guide to the online software Sophia®. You will also find a list of materials and ISO certificates.

You find the downloads here »

Sumission guidelines

Always check the submission guidelines before ordering a product.You will then be sure that your technical design can be manufactured on our machines.These specifications include requirements for different types of technical files (STEP, DXF/DWG) as well as details about various materials and operations.

View submission guidelines here »

Delivery options

There are several delivery options for your products.You can select appropriate packaging options and exercise control over delivery.We will send you an estimated delivery time along with a Track & Trace link.You can also arrange for pick-up at one of our locations.

Read more about delivery options »

Frequently asked questions

You can easily find answers to most questions without contacting us.We have compiled a list of the most frequently asked questions about file delivery, working with Sophia®, the various processing options, materials and other issues.

View frenquently asked questions »

Complaint form

Are you unhappy with your order or has there been a problem?Send us your complaint along with your details so that we can resolve the issue for you as quickly as possible.

You find the complaint form here »

Questions about services?

Do you have any questions or comments about our services? Please contact our Customer Service Team at or call +31 (0)543 801005.