Frequently asked questions

Do you still have questions or comments? We are certainly happy to help you personally, but with the FAQ list you will more than likely find the answer to your question! For more technical information about laser cutting and press brake bending at 247TailorSteel, please consult our guidelines.

General

With our online software Sophia® you can easily and quickly upload STEP, DXF or DWG files, after which you will receive a detailed quote in real time.

Yes, when you upload files via Sophia®, your documents are safe.

Yes, 247TailorSteel offers you the ability to upload parts lists as CSV or XML files.

Yes, 247TailorSteel is ISO-certified. We guarantee the highest quality standards.

247TailorSteel offers you the option to pick up an order at one of our locations. You can pick up your order on during normal business hours between 8 a.m. and 4.30 p.m.

The locations of 247TailorSteel are open Monday - Friday from 8:00 a.m. - 5:00 p.m. Excluding Holidays.

Unfortunately not, 247TailorSteel is a B2B supplier.

Despite the fact that we are not certified according to EN1090-1, we periodically perform external assessments to test our cutting quality in accordance with the requirements of EN1090-2 and EN1090-3. These Initial Type Tests (ITT) demonstrate that our products meet the requirements, which can be used by our customers during their audits. If desired , these test results can be requested.

Satisfied customers are important to us, but unfortunately things sometimes go wrong. If you are not satisfied with your order, please let us know by filling in this form. We will contact you as soon as possible to resolve the issue.

You must make your payment by bank transfer. From the reminder process onwards, payment can also be made via iDeal.

Sophia®

You open your internet browser and type in the search bar: sophia.247tailorsteel.com. You will be taken to the Sophia® login page.

You log in to Sophia®, which can be accessed via your internet browser, with your email address and password. The password is the same as your Sophia® account on the desktop version of Sophia®.

You can easily reapply for your password by clicking Forgot password.

In the web-based version of Sophia®, everyone works from his/her personal e-mail address. This is linked to the company where the person works. You can add multiple people to your company, just send an email to sales@247tailorSteel.com with your request.

Unfortunately the desktop version of Sophia® is not available anymore. For the most current version of Sophia®, use the online version, which you can access via your web browser at sophia.247tailorsteel.com.

Yes, Sophia® is free to use. Register without any obligation and try Sophia® out.

A manual for Sophia® is available for download. Do you prefer to watch the video? You can watch it here.

In web-baesd Sophia, you work with projects. A project consists of one or more drawings that you have uploaded in Sophia® to request a quotation or place an order. The advantage of working in projects is that you can easily recall and order them again.

Every new request starts with a project. You click on the 'Start new project' button to start your request. You upload your STEP, DXF or DWG file. You add the material preferences and Sophia® checks the manufacturability. If there are no errors, you can proceed with the order and proceed to the quotation request. You can reopen projects at any time to place repeat orders.

Yes, you can upload and order your TUB files in Sophia®. It is no longer possible to export your parts into TUB-files. You can save your parts under your project in your Sophia® account.

Yes, 247TailorSteel offers you the ability to upload parts lists as CSV or XML files.

You can upload STEP, STP, DWG and DXF files in Sophia®.

Laser cutting

247TailorSteel has 60 flatbed lasers for laser cutting of sheet material and 18 tube lasers for laser cutting of tube/duct material.

You can have various types of steel, stainless steel and aluminum be laser cut at 247TailorSteel.

247TailorSteel cuts large format sheets. The maximum measurements of the metal sheets in the cutting machines are 3,000 x 1,500 mm.

With online software Sophia®, you can easily and quickly upload STEP, DXF or DWG files, after which you will receive a detailed quote in real time.

Yes, at 247TailorSteel, you can have all free shapes be laser cut.

The machining technology is selected based on the type of material used and its thickness. 247TailorSteel uses various metalworking technologies for the laser cutting of metal sheet and tube material. These include CO2 laser cutting and fiber laser cutting, but laser cutting with oxygen and nitrogen are also some of the processing technologies available. 

Yes, you can have your metal sheet and tube material engraved. 247TailorSteel engraves only for positioning or identification of the products. 

Yes, you can have your metal sheet and tube material engraved. 247TailorSteel engraves only for positioning or identification of the products. 

Bending

247TailorSteel has 49 LVD Toolcell bending machines. The bending machines are fully CNC-controlled with premium programming software.

You can have various types of steel, stainless steel and aluminum can be formed with a bending machine at 247TailorSteel.

At 247TailorSteel, you can have products with a maximum of 2,980 x 1,200 mm be formed with a banding machine (to a maximum of 6 mm thick).

The tolerances are determined by many factors, but thanks to the premium machine park which provides the latest technologies, the tolerances are kept to a minimum. For more information, please download our 'bending guidelines'.

For more information about bending of products at 247TailorSteel, please download our 'bending guidelines'.

At 247TailorSteel you can have bending done for a competitive price. 247TailorSteel’s bending machines are fully CNC-controlled and use the latest technologies, such as the automatic tool change (ATC), to minimize error margins.

Yes, the maximum weight for our tooling is 75 kilograms.

Steel

247TailorSteel can provide all conventional types of steel, such as S235, S420, S700, CORTEN steel (A), and Zincor and Sendzimir.

Yes, in the overview of materials for sheet and tube, you will find all the steel types offered by 247TailorSteel.

You have reviewed the various material types but you don’t see your desired material among them? Just contact us to discuss the possibilities. We can be reached via sales@247tailorsteel.com or +31 315 270 375.

The number of types of steel and availability is considerably larger. Steel is strong and can be machined well. Steel is also affordable and 100% recyclable.

Yes, depending on the intended use, you can select a suitable type of steel. Would you like advice about the types of steel or curious about which steel is suitable for your product? Just contact us without obligation via sales@247tailorsteel.com or +31 315 270 375.

Stainless steel

Yes, 247TailorSteel can provide laser cutting of stainless steel products.

Yes, 247TailorSteel can provide bent stainless steel products.

Stainless steel is a refined metal. Also called inox steel, stainless steel is an alloy that is resistant to corrosion in many environments. Stainless steel is a strong metal that can be machined well. In addition, painting and powder coating is unnecessary with stainless steel.

247TailorSteel has conventional stainless steel types in stock, such as 304 stainless steel and 316 stainless steel. 

Yes, in the overview of materials for sheet and tube, you will find all the stainless steel types offered by 247TailorSteel.

247TailorSteel has various types of stainless steel available in stock, such as cold-rolled stainless steel, hot-rolled stainless steel, polished grain, foiled stainless steel, and surface-rolled stainless steel. You can also have stainless steel sheet and tube material for salt or acid environments be machined at 247TailorSteel.

Aluminum

Yes, certain types of aluminum can be laser cut. For more information about aluminum, look in the overview of materials for sheet material.

Yes, certain types of aluminum can be used with bending. For more information about aluminum, look in the overview of materials for sheet material.

Aluminum is a durable and lightweight metal which can be used to achieve a reduction in weight. In addition, aluminum is strong, corrosion-resistant, easy to machine and is a good conductor of heat and electricity.

Yes. Look in the overview of materials for sheet material for more information about aluminum sheet material at 247TailorSteel.