Technical support
From submission specifications to drawing errors.
Files
- Why does Sophia® not recognize my DXF/DWG file?
- Why does Sophia® not recognize my STEP file?
- Why can't Sophia® perform a manufacturability check?
- Can I place an order without a file or drawing?
- Can you assist with delivering a file?
- Can I extract a drawing from Sophia®?
- Which file formats can I upload in Sophia®?
- Can I place an order with a PDF file?
Drawings
- How do I ensure that Sophia® recognizes hems?
- How do I ensure that Sophia® recognizes countersunk holes?
- How do I ensure that Sophia® recognizes a tapped hole?
- How can I prevent microjoints?
- How can I prevent deformation of holes in the bending zone?
- Why do not drawn tabs fit into slots of the same size?
- Sophia® doesn't recognize my tube. What can I do?
- Sophia® recognizes my tube as a plate. What can I do?
Downloads
Submission guidelines
- What is the minimum leg length?
- What is the minimum and maximum length of tubes and profiles that you cut?
- What is the minimum and maximum wall thickness of tubes that you cut?
- What is the minimum and maximum diameter of round tubes that you cut?
- What are the minimum and maximum dimensions of square and rectangular tubes that you cut?
- What is the minimum and maximum size of sheets that you cut?
- What is the minimum and maximum thickness of sheets that you cut?
- What do I need to know about the k-factor?
- What is the minimum size for a hole in a tube or profile?
- What is the minimum size for a hole in a sheet?
- What color should I use to indicate holes in a DXF/DWG file?
- What radius should I use for square and rectangular tubes?
- What internal radius should I draw for a bend?
- What is the ideal font for cutting and/or engraving letters?
- What is the maximum weight you can process?
- Can I specify in a STEP file which side of a tear plate should have the tears?
- How sharp can your edges be?