I am not satisfied with my order. Where can I report this?
We are sorry to hear that you are dissatisfied. We apologize for the inconvenience.
We kindly ask you to submit your complaint via the support form in Sophia®. Please include the following information so that we can process your request as quickly as possible.
General information:
Does it concern the bending of sheet metal? Then also send:
Does it concern one of the following? Then always send at least one photo:
We kindly ask you to submit your complaint via the support form in Sophia®. Please include the following information so that we can process your request as quickly as possible.
General information:
- Order number.
- Part name or position number.
- Number rejected.
- Clear description of the complaint.
- At least one photo in which the part (with complaint) is clearly visible.
Does it concern the flatness of sheet metal? Then also send:
- Degree of deformation.
- At least one photo showing the measurement.
Does it concern the bending of sheet metal? Then also send:
- Dimensions of the setting.
- Dimensions of the sides.
- At least one photo showing the measured dimensions + the part clearly visible.
Does it concern one of the following? Then always send at least one photo:
- Rust
- Scratches
- Burrs
- Incorrect thickness
- Wrong parts
- (Transport) damage
If we can assess the parts properly based on photos, they do not need to be returned. Therefore, please provide clear and sharp photos.
Go to our support form in Sophia®, fill in the required information, and our Customer Service will contact you as soon as possible. Thank you for your patience.