How can I settle a credit note?
We do not automatically refund credit notes.
When you pay an outstanding invoice to us by bank transfer, you may deduct the amount of the credit note yourself. Please state your invoice number and the credit note number in the description of the transaction.
If you currently have no outstanding invoices and would like to have the credit note processed, please contact us via our support form in Sophia® (category ‘Finance’). Please include the following information with your request:
- the credit note number
- your IBAN account number
- and the name of the account holder.