I have not received an order confirmation. What should I do?

After placing your order, you should receive an order confirmation in your mailbox within a few minutes. If this does not happen, check your spam folder or junk mail folder.

You can also check whether your order appears under the ‘Orders’ tab. If so, you can download the order confirmation as a PDF file here.

If you are still unable to find your order after following the above steps, please contact us via our support form in Sophia®.